We always welcome feedback
All staff at Wild Hearts Coordination and Supports are eager to hear your thoughts. Compliments, complaints, and other feedback provide us with valuable information about your satisfaction with our service.
All feedback is taken seriously and is seen as an opportunity for us to continually improve our services. Please let us know what you think. If you wish to remain anonymous, please choose the box tagged “other”.Further Information
Feedback, compliments, and complaints can also be lodged directly with a staff member, either verbally or by providing a completed Feedback, Compliments and Complaints Form.
Your complaint will be formally acknowledged within 2 working days.
We aim to respond to all complaints and grievances as quickly as possible, and within 28 working days from acknowledgement.
If a complaint cannot be responded to in full within 28 days of acknowledgement, you will be provided with an update, which will include when a full response can be expected.
All feedback and complaints will be used by Wild hearts Coordination and Supports to continuously improve the delivery of our services.
Escalating Complaints
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from WHCAS Directors, or alternatively through any of the following agencies:
NDIS Quality and Safeguards Commission Phone: 1800 035 544; and Online: www.ndiscommission.gov.au.
Australian Human Rights Commission Phone: 1300 656 419; and Online: www.humanrights.gov.au.
Queensland Ombudsman Phone: 1800 068 908
Online: www.ombudsman.qld.gov.au
Post: GPO Box 3314, Brisbane QLD 4001
Queensland Human Rights Commission (for complaints relating to human rights and discrimination):
Online: www.qhrc.qld.gov.au
Phone: 1300 130 670
Email: info@qhrc.qld.gov.au